Privacy Policy

Privacy & Data Handling

At Bottom Time Dive Service LLC, we value the trust you place in us to maintain your vessel. This policy outlines how we collect and use your information through our business management tools.

1. Information We Collect

We collect information necessary to provide underwater maintenance and technical propulsion services. This includes:

• Personal Information: This includes your name, email address, phone number, home address, and other contact details.
• Service Information: This includes details about the services you request, such as the type of service, date, and location.
• Payment Information: This includes billing details and payment history related to the services we provide.
• Vessel Information: This includes details about the vessels you own or operate, such as make, model, year, current location, and registration information.

2. How We Use Your Information

We use industry-standard platforms to ensure your data is secure and our service is efficient:

• Jotform: We use Jotform to collect information from you and manage your requests. Your contact information and service history are stored securely within this platform.
• Jobber: We use Jobber for scheduling, invoicing, communication, and payment processing. Your billing information and service details are securely stored in this system.
• QuickBooks Online: We use QuickBooks Online for accounting and financial management. Your transaction details are securely stored in this system.
• RingCentral: We use RingCentral for professional communication. This may include SMS updates regarding your scheduled dive or call logs to ensure we follow up on your service requests.
• Microsoft 365: We use Microsoft 365 for email and document management. Your emails and documents are securely stored in this system.

Website analytics

We use Google Analytics to understand website visits and interactions, including clicks on our phone, email and service-request links. Google Analytics uses cookies and processes information about your device and website activity. Our custom click events identify the service selected; they do not include the contact or vessel details you enter in a request form. Opening a form is measured separately from submitting a service request.

Service requests are handled through Jotform or Jobber. For information about Google’s processing, see How Google uses information from sites that use its services. You can also use the Google Analytics opt-out browser add-on.

3. Data Sharing:

We may share your information with third-party service providers who assist us in delivering our services. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes specified by us.

4. Your Rights

You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about this policy, please contact us.