Privacy Policy

Privacy & Data Handling

At Bottom Time Dive Service LLC, we value the trust you place in us to maintain your vessel. This policy outlines how we collect and use your information through our business management tools.

1. Information We Collect

We collect information necessary to provide underwater maintenance and technical propulsion services. This includes:

• Personal Information: This includes your name, email address, phone number, home address, and other contact details.
• Service Information: This includes details about the services you request, such as the type of service, date, and location.
• Payment Information: This includes billing details and payment history related to the services we provide.
• Vessel Information: This includes details about the vessels you own or operate, such as make, model, year, current location, and registration information.

2. How We Use Your Information

We use industry-standard platforms to ensure your data is secure and our service is efficient:

• Our service portal: We use our own service portal to collect service requests and maintain customer, boat and service records.
• Jobber: We use Jobber for scheduling, invoicing, communication, and payment processing. Your billing information and service details are securely stored in this system.
• QuickBooks Online: We use QuickBooks Online for accounting and financial management. Your transaction details are securely stored in this system.
• Quo: We use Quo for professional communication. This may include SMS updates regarding your scheduled dive or call logs to ensure we follow up on your service requests.
• Microsoft 365: We use Microsoft 365 for email and document management. Your emails and documents are securely stored in this system.

Our website and inquiry measurements

We use first-party measurements to understand how people find our website and where service requests need improvement. A session cookie and temporary per-tab browser storage link the first measured page, referring website domain and campaign labels with page views, phone/email link clicks, form starts, step numbers and error displays. We do not record what you type into a form through these measurements, full referring URLs, raw advertising-click identifiers, raw IP addresses or browser fingerprints. A phone-link click does not tell us whether a call connected.

Successful service requests are recorded by our server. The office may record whether an inquiry qualified for service or became booked work. These operational records remain private in our portal. Detailed website events and inactive measurement sessions are removed after 90 days; aggregate counts and service-request records may be retained longer. The measurement system respects Do Not Track and Global Privacy Control signals. Operational request records are still saved when you ask us for service. Contact us about your data using the details on this page.

Website analytics

We use Google Analytics to understand website visits and interactions, including clicks on our phone, email and service-request links. Google Analytics uses cookies and processes information about your device and website activity. Our custom click events identify the service selected; they do not include the contact or vessel details you enter in a request form. Opening a form is measured separately from submitting a service request.

Service requests are saved in our own service portal. Scheduling, billing and payment workflows may also use Jobber. For information about Google’s processing, see How Google uses information from sites that use its services. You can also use the Google Analytics opt-out browser add-on.

3. Data Sharing:

We may share your information with third-party service providers who assist us in delivering our services. These providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes specified by us.

4. Your Rights

You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about this policy, please contact us.